Repair & Service Management System

Every device.
Every technician.
One system.

Track each repair from intake to collection — with full visibility over jobs, payments, technicians and branches.

Automatic job numbering & technician assignment
Diagnosis fees, payments and receipts in one place
Complete audit trail on every financial action

Dashboard

Overview of today's activity
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Needs attention

Overdue, unassigned, awaiting the customer, or sitting uncollected.

Jobs by status

Where every device currently sits.

Money

Collected payments.

Technician workload

Open jobs per technician.

Recent activity

Latest actions across the system.

Choose a period and run the report.

Your account

What this login can currently see and do.

Your permissions

Granted by your role, plus any individual overrides. Permissions are stored in the database, not hard-coded — an administrator can change them without a code release.

Find or register a customer

Search by phone number, name or customer ID. Phone is the fastest.

Job queue

All repair jobs, newest first.

My job queue

Express jobs first, then oldest. Click a job to work on it.

Follow-up call list

Customers whose devices have been collected. Call them, then record what they said.

Build a report

Combine any filters below. Leave a filter blank to include everything.

Profit

True profit, once every part cost is in.

Spare parts

Stock levels and movement history.

Daily payments

Cash-up summary for reconciliation.

Audit trail

Every financial and status action, permanently recorded. Entries cannot be edited or deleted.

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Coming in the next stage

This module is part of a later build stage.